The Pensions Advisory Service (TPAS)

Are you concerned about your pension, perhaps you had a pension and don't know where it is now? If you have any queries about pensions, The Pensions Advisory Service (TPAS) are the people to contact. TPAS is an independent non-profit organisation that provides free information and guidance on the whole spectrum of pensions, including state, company, personal and stakeholder schemes.

About The Pensions Advisory Service (TPAS)

They are an independent voluntary organisation that is grant-aided by the Department for Work and Pensions (DWP).

They provide information and guidance to members of the public on all pension matters, covering state, company, personal and stakeholder schemes.

They also help any member of the public who has a problem, complaint or dispute with their occupational or private pension arrangement. They do not deal with problems, complaints or disputes relating to state pensions.

The service is free and is provided by a nationwide network of volunteer advisers who are supported and augmented by technical and administrative staff based in London.

They are very proud of the calibre of our personnel. Their volunteers and pensions technical staff have many years experience working in the pensions industry and have a wide range of professional qualifications.

The Team will bring everyone up to date with the new developments in taxation and pensions for those approaching and in retirement. They will also be handing out copies of the new Money Made Clear document 'Your Guide to Retirement' .

The TPAS Helpline

TPAS operates a national telephone helpline, manned by pension professionals who will provide information and guidance on any aspect of occupational, personal, stakeholder and state pensions. It serves members of the public but not those acting in a professional capacity such as financial advisers, solicitors, scheme trustees, etc.

The helpline number is 0345 601 2923.

They also provide helplines designed specifically for:

The helplines are open from 9am to 5pm, Monday to Friday. You can call outside of these times and leave a number for someone to call you back.

The Pensions Advisory Service has produced a very helpful factsheet on the new pension options which you can download here.

Contact TPAS

Call on 0345 601 2923



They regret, however, that they are unable to accept visitors at our office.

Ask their Experts

Their pension experts will be happy to answer your questions

Live Q&A

If you can't get to them, they will even answer questions live online, just click here

(This service is available Mon - Fri 9am - 5pm and Tuesdays between 7-9 pm.)

The Pensions Advisory Service Limited 11 Belgrave Road London SW1V 1RB.General 020 7630 2250 Fax 020 7592 7000

The Pensions Advisory Service (TPAS) is an independent body providing independent information and guidance on pension matters as well as providing support for the resolution of disputes in occupational and private pension arrangements.

TPAS does not provide regulated advice and any view or recommendation given by TPAS is an opinion in good faith on the basis of the documents and information made available. TPAS cannot be held responsible in law for opinions expressed, nor should any such opinion be regarded as grounds for legal action.

TPAS Limited. Company limited by guarantee. Registered in England No. 2459671. Registered Office as shown.